Vancity

CRM Solution

Custom CRM Development That Streamlined Solar Sales Operations

A fully customized CRM system built for Solar YYC to manage leads, automate sales workflows, and improve the tracking and conversion of solar project inquiries.

Challenges the Client Faced

Solar YYC struggled to manage incoming leads using spreadsheets, emails, and disconnected tools. Important follow-ups were often missed, sales activities weren’t tracked properly, and the team lacked visibility into lead stages or pipeline health. Without automation, sales reps were spending too much time on manual tasks. They needed a centralized CRM system tailored to their solar sales workflow to improve organization, speed, and conversion rates.

Our Strategic Solution

We built a custom CRM system specifically tailored to Solar YYC’s solar sales pipeline—from initial inquiry to final project completion. The goal was to centralize all leads, automate repetitive tasks, and give the team full visibility into their sales operations. Rather than adapting to generic CRM platforms, Solar YYC received a system designed around their exact business structure and follow-up process.

The CRM includes automated lead capture, status tracking, appointment scheduling, follow-up reminders, and structured project stages. We introduced custom lead scoring, allowing the team to prioritize high-value opportunities. Smart filtering and search tools make it easy to track potential clients, upcoming meetings, and outstanding actions. Internal notes, communication logs, and document management keep everything organized in one place.

The system also generates performance analytics—showing conversion rates, rep productivity, pipeline size, and stage-based bottlenecks. This gives management the insights needed to forecast workload and make smart decisions. With cloud hosting, the CRM is fast, secure, and accessible across devices. The end result is a powerful, streamlined CRM that saves time, improves sales consistency, and significantly increases follow-through on solar project leads.

How We Implemented It

Lead Capture

Integrated automated lead capture from forms, landing pages, and campaigns directly into the CRM. This eliminated manual entry, reduced errors, and ensured every solar inquiry was tracked instantly with accurate details and assigned follow-up responsibilities.

Pipeline Setup

Designed a custom sales pipeline covering each stage of Solar YYC’s solar installation process. This allowed reps to update lead progress easily while giving management clear insights into bottlenecks, opportunities, and team performance.

Automation Tools

Built automation for follow-ups, reminders, appointment tasks, and lead status changes. These automated workflows ensured timely communication and eliminated missed opportunities while improving the overall efficiency of the sales team.

Analytics Dashboard

Implemented dashboards showing conversion rates, rep performance, pipeline value, and lead origins. This data-driven approach enabled Solar YYC to optimize marketing spend and track real-time sales progress at every stage.

Measurable Outcomes Achieved

More Conversions

Lead conversion improved by more than 35%.

Less Manual Work

Administrative workload reduced by nearly 50%.

Faster Follow-ups

Response times improved by almost three times.

Improved Visibility

Complete pipeline tracking increased performance accuracy.

Contact

Lets get in touch

You can reach us anytime via info@vancitywebdesign.com

    • 15+ Years

      Field Experience

    • 950+ Projects

      Done Around World

    • 99%

      Client Satisfaction

    • 107+ Rating

      on Google with 5*

    • 2 Hrs

      Response Time